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Frequently Asked Questions

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    • People have different body types and shapes. Our mattresses are medium-firm and designed with our customer’s ultimate comfort in mind. Our Premium Ventilated Viscoelstaic Hybrid foam offers ultimate support and comfort. Unlike traditional memory foam, it regains its original shape quicker and provides better airflow. Our proprietary integrated support frame keeps the mattress from flattening out when you sit along the edge and reinforces the entire structure. Our Mattresses are a 6.5/10 for firmness, and a 10/10 for quality, comfort, and value.
    • The more support you have under your mattress the better. We suggest you pair your Polysleep Mattress with our Ultimate Foundation and metal base. The slatted wood support in our Ultimate Foundation allows for maximum airflow, keeping you cooler and improving your sleep. That being said, all Polysleep Mattresses are designed to work with standard support frames.
    • The Polysleep mattress is designed to regulate your body temperature. We use an open-cell foam for better air circulation to keep you cool in the summer and warm in the winter!
    • No problem at all! You have 100 nights to try it, if it doesn't suit you, we'll take care of everything! We set a pick-up date (free of charge), and offer you a full refund for your order.
    • Polysleep supports your sleep with PayBright and offers you interest-free financing on your order! In 3 very simple steps, you get a decision on your financing request. No hidden fees, you pay in small installments and immediately know the amount of your monthly payments. Learn more
    • There is no latex in our mattresses.
    • You can use it directly after unpacking it! Hard to believe? Watch the unboxing of the Polysleep Mattress live!
    • The Polysleep Mattress and Zephyr Polysleep Mattress are covered by a 10-year limited warranty. The Origin Polysleep Mattress has a 5-year limited warranty. Our warranty covers, among other things, manufacturing defects that would result from normal use of the mattress. The latter also takes care of any defects in the cover and its closure. For more information, please visit our Warranty page.
    • We could list many reasons here, such as our proprietary support frame, antimicrobial foam, and the fact that our premium foam is 100% made in Canada. To make your life easier, we've put together an in-depth blog article here, explaining the reasons why we offer a superior sleep experience.
    • Our mattresses are made entirely in Montreal, Quebec. This allows us to ensure the quality of our products, while supporting our local economy.
    • We totally understand that buying a mattress without trying it is hard. We feel confident that you will sleep like an angel during the 100-night risk-free trial. You would be able to try the Polysleep Mattress in the comfort of your home for 100 nights. If you are not totally satisfied with your purchase, we will arrange for a pick up and give you a full refund, no questions asked.
    • Yes! We have partnered with a wide array of welcoming Canadian showcase partners who you can visit and try out our mattress in person. Here’s the comprehensive list of Polysleep Showcase Partners.
    • "We are proud to say that our mattress is made in Quebec, in Montreal. Learn more about our history and values. "
    • Our mattresses are shipped from our facility in Montreal, Canada. We're confident that you'll get the best sleep you've ever had from the comfort of your home, during the 100-night risk-free trial!
    • We understand that buying a mattress without trying it is hard. We're confident that you'll get the best sleep you've ever had from the comfort of your home, during the 100-night risk-free trial!
    • The Polysleep Mattress has many unique features. Firstly, it uses open-cell Ventilated Viscoelastic Hybrid Foam, giving it better support and airflow. This premium foam is antimicrobial, meaning it doesn't collect bacteria & helps reduce allergies. Our proprietary integrated support frame gives full edge support and doesn't flatten out when you sit on it. It also features a liquid repellent cover incase there's any accidents. Learn more about the Polysleep Mattress
    • The Polysleep Mattress is made with 3 different specialized foam layers, all of which serve their own unique purpose. Layer 1: Ventilated viscoelastic hybrid foam topper. This foam contours your body, instantly identifying and relieving pressure points in seconds. This foam also improves airflow, keeping you cool & regulating temperature. Layer 2: Premium soft foam (which provides comfort), and high support density foam (which guarantee a better sleep). This layer is also built with our integrated support frame which doesn't flatten out when sitting on the edge of the bed. Layer 3: The base support layer works as a boxspring, offering optimal support. The mattress is enveloped by a soft, liquid repellent cover.
    • The more support you have under your mattress the better. We suggest you pair your Polysleep Mattress with our Ultimate Foundation and metal base. The slatted wood support in our Ultimate Foundation allows for maximum airflow, keeping you cooler and improving your sleep. That being said, all Polysleep Mattresses are designed to work with standard support frames.
    • Try any Polysleep Mattress at home for 100 nights, risk free! If you are not totally satisfied with your purchase, simply contact support@polysleep.com during these 100 days. We will arrange for a pick up and give you a full refund, no questions asked !
    • Absolutely! The Polysleep Mattress is backed by a 10 year limited warranty. Our warranty covers, among other things, manufacturing defects that would result from normal use of the mattress. The latter also takes care of any defects in the cover and its closure. For more information, please visit our Warranty page.
    • "Twin: 41 lbs Twin XL: 43.2 lbs Full: 54 lbs Queen: 62 lbs King: 80 lbs Cal King: 82.2 lbs The current weight includes the box your mattress is shipped in."
    • We currently have 4 different sizes available: Twin: 39”x 75”x 10” Twin XL: 39” x 80” x 10” Full: 54”x 75”x 10” Queen: 60”x 80”x 10” King: 76”x 80”x 10” Cal King: 72"" x 84"" x 10""
    • All sizes are 10 inches thick.
    • Our mattress doesn’t have a weight limit. However, we always recommend using the mattress on a firm, flat, supportive base to ensure its longevity.
    • As with any new product, there might be a slight scent that will dissipate after unpacking your Polysleep Mattress.
    • We spend countless hours testing our products before releasing them, to guarantee you receive the best sleep experience possible. It was quick to realize that other mattress companies were reusing the same foam, but simply marketing it differently. We knew we needed to build something that offered superior support and comfort. Instead of marketing cheaper foam using fancy catch-phrases, we chose to invest in building a better product for our customers. The Polysleep Mattress is made of 3 horizontal layers & a vertical layer of polyurethane foam. The Polysleep Mattress is composed of 3 horizontal layers and one vertical layer of foam. Liquid Repellent Cover - Premium Mesh Top Layer - Antimicrobial Viscoelastic Hybrid foam 3.0lb / ft3 - Certified ISO 20743 Support Layer - Foam 1.8lb / ft3 Base Layer - Foam 1.8lb / ft3 Support Frame - Foam 2.0lb / ft3
    • All the foam used to create the Polysleep Mattress is CertiPUR-US certified. Made without ozone depleters. Made without PBDEs, TDCPP or TCEP flame retardants. Made without mercury, lead, and other heavy metals. Made without formaldehyde. Made without phthalates regulated by the Consumer Product Safety Commission. Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million). For more information, please view their website here: http://certipur.us
    • The Origin Mattress has many unique features. Firstly, it uses open-cell Ventilated Viscoelastic Hybrid Foam, giving it better support and airflow. This premium foam is also antimicrobial, meaning it doesn't collect bacteria & helps reduce allergies. To learn more about it's features click here.
    • We designed the Origin Mattress to make Polysleep comfort even more accessible. Most companies would not want to address this issue, but let's be honest, changing mattresses is an important investment! So, we designed a version of our mattress that just offers our essentials! Indeed, the Origin Mattress is made of the same high quality hybrid foam as the Polysleep Mattress and the Zephyr Mattress. It provides you with unparalleled support and comfort, while reducing the risk of allergies through its antimicrobial foam.
    • The Origin Polysleep Mattress is made of two layers of foam, each with its own use. Layer 1: The top layer is made of an open-cell hybrid foam, it identifies and reduces pressure points, while keeping you cool! A perfect balance between comfort and support. In addition, it is antimicrobial, helping to reduce allergies. Layer 2: The base layer of the mattress is made of high-density foam. This solid base balances the mattress to provide lasting support.
    • Try the Origin Polysleep Mattress at home for 100 nights. If you are not 100% satisfied, contact a member of the Polysleep team at support@polysleep.com during your 100 nights of trial. We will agree on a free pick-up and a full refund without any questions!
    • Absolutely! Our mattress is covered by a 5-year limited warranty. Our warranty covers, among other things, manufacturing defects that would result from normal use of the mattress. The latter also takes care of any defects in the cover and its closure. For more information, please visit our Warranty page.
    • Twin: 33 lbs Twin XL: 35lbs Full: 44 lbs Queen: 50 lbs King: 64 lbs Cal King: 64 lbs The current weight includes the box your mattress is shipped in.
    • We currently have 4 different sizes available: Twin: 39”x 75”x 8” Twin XL: 39” x 80” x 8” Full: 54”x 75”x 8” Queen: 60”x 80”x 8” King: 76”x 80”x 8” Cal King: 72"" x 84"" x 8""
    • All sizes are 8 inches thick.
    • Our mattress doesn’t have a weight limit but depending on how much weight the mattress is supporting, there is a possibility it will shorten its life cycle. However, we always recommend using the mattress on a firm, flat, supportive base to ensure its longevity.
    • As with any new product, there might be a slight scent that will dissipate after unpacking your Polysleep Mattress.
    • "We spend countless hours testing our products before releasing them, to guarantee you receive the best sleep experience possible. It was quick to realize that other mattress companies were reusing the same foam, but simply marketing it differently. We knew we needed to build something that offered superior support and comfort. Instead of marketing cheaper foam using fancy catch-phrases, we chose to invest in building a better product for our customers. The Origin Mattress is made of 2 horizontal layers of hybrid foam: - Top Layer - Antimicrobial Viscoelastic Hybrid foam 3.0lb / ft3 - Certified ISO 20743 - Base Layer - Foam 1.8lb / ft3"
    • All the foam used to create the Polysleep Mattress is CertiPUR-US certified. Made without ozone depleters. Made without PBDEs, TDCPP or TCEP flame retardants. Made without mercury, lead, and other heavy metals. Made without formaldehyde. Made without phthalates regulated by the Consumer Product Safety Commission. Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million). For more information, please view their website here: http://certipur.us
    • "The Polysleep Pillow is a new pillow experience which is fully adjustable to suit any sleep preference. The pillow is a combination of a 100% cotton outer cover, a microfibre fill for softness, and 4 supportive inner layers of different size hybrid foam for support. Our pillow is customizable! All you have to do is add or remove the different layers of hybrid foam to adjust its size, and shape. To learn more about our customers' feedback and how they use their pillow, click here"
    • The outer-cover can be washed, we recommend hand-washing, or to tumble in dryer on low, using dryer balls. The inner layers cannot be washed.
    • The pillow size is 19 x 26 inches, and up to 9 inches in height, depending on the number of layers you decide to use.
    • The Polysleep Pillow is backed by a 30 Night trial from the comfort of your home. If you are not 100% satisfied, we will cover the cost of the return shipping, and offer you a full refund. If you want to return it please contact a member of the Polysleep Team at support@polysleep.com or by calling 1 (844) 869-7659.
    • Keep the inner layers of hybrid foam in the provided bag, avoiding exposure to light. This will prevent the foam from getting damaged, but also the loss of its color.
    • Yes. If you are not 100% satisfied, you will need the box to return your pillow.
    • To return your pillow, keep the box and please contact a member of the Polysleep Team at support@polysleep.com or by calling 1 (844) 869-7659.
    • Unlike a down-filled pillow which gets lumpy, the Polysleep Pillow uses multiple layers of adjustable foam. The foam quickly regains and maintains it's original form, meaning there is no fluffing required. You may want to re-adjust the levels of foam to best suit your sleeping position.
    • It depends on the size of your mattress. Customers who have a Twin, Full or Queen sized Ultimate Mattress might prefer our standard size Ultimate pillows for optimal comfort. For Customers who have a King or California King Ultimate mattress, our King sized Ultimate Pillows are the best fit!
    • The Polysleep Pillow is designed to fit standard pillow cases.
    • Yes, The Foundation works with any mattress, simply choose the desired size
    • We designed The Foundation to assemble easily, with no tools. On average, on person should be able to assemble The Foundation in less than 10 minutes.
    • Yes. We ship The Foundation directly to your door, in a slim-profile box that is easy to handle.
    • "The dimensions are as follows: Measurements & dimensions (W x L x H) Size Guide (link eventually) Twin 37 1/2” x 74” x 7 1/4” 56 lbs Twin XL 37 1/2” x 79” x 7 1/4” 58 lbs Full 52 1/2” x 74” x 7 1/4” 64 lbs Queen 60” x 80” x 7 1/4” 69 lbs King 75 1/2” x 79” x 7 1/4” 85 lbs CAL King 71 1/2” x 83” x 7 1/4” 84 lbs"""
    • What is it made of?
    • We offer a 5 year limited warranty on the Polysleep Foundation. Read more.
    • We do not accept returns for The Foundation.
    • It usually takes 1-2 business days to process the order(s). Depending of the city you live in, delivery in Canada usually takes 2 to 7 business days. In total, it will take 4 to 9 business days for you to be able to sleep on your Polysleep Mattress.
    • At Polysleep we've cut the middleman out. We manufacture and ship our products directly from our warehouse, directly to your door. We spend our time and money developing and improving our products, instead of spending it on marketing an inferior product.
    • We currently ship to all Canadian Provinces and Territories, but also to all the United States. If you live in one of the 3 Canadian Territories, there will be an added fee for shipping.
    • " Absolutely, we ship to the USA so more people can enjoy a better nights rest across America :) If you are located in the United-States, click here"
    • All Polysleep mattress sizes ship in a standard box of 17”x 17”x 41”. Depending on bed size, the total weight of the box with the mattress varies from 46 lbs to 86 lbs.
    • Shipping is FREE. We ship for free in all Canadian Provinces. For the 3 Canadian Territories, please note that there will be an added charge for shipping.
    • We do not offer a service to help you set up your Polysleep Mattress but don’t worry, it’s easy to unbox: open the box, take off the plastic cover from the mattress, put the mattress on your foundation and it’s all done ☺.
    • Unfortunately, our shipping partner can’t ship to APO or PO boxes.
    • Your Polysleep Mattress can stay in its box up to 3 months.
    • "If you chose the option “signature requirement”, yes you need to be home. In order to successfully deliver your Polysleep Mattress, a signature will be required upon receipt. If you are absent and don’t live in a single-family home, the shipper will leave the package at the closest pick-up location."
    • Unfortunately, we don’t offer this service. However, you can track you package on our website every step of the way.
    • We charge applicable local taxes in Canada. The rates vary by provinces & territories.
    • Our mattresses are shipped from our facility in Montreal, Canada.
    • We do not offer this service. You can refer to a local charity. Many cities also provide bulk recycling pick up if your items are wrapped in a plastic furniture bag. Check out your municipality’s website for more info.
    • Exchanges are available for our Polysleep Mattress during the 100-night trial, and for the Polysleep Pillow, during the 30-night trial. Please contact a member of the Polysleep Team at support@polysleep.com. Once an exchange is made, the trial is voided.
    • "If you are not totally satisfied with your purchase, contact a member of the Polysleep Team at support@polysleep.com and we will help coordinate the return. We are working hard to limit our environmental impact, particularly by reducing our carbon footprint. Every day, we support our customers so that they are as well informed as possible about our products: an approach that allows us to limit the number of returns. Therefore, we ask our customers to take this factor into consideration before returning their product, in order to participate with us in this more responsible approach."
    • " Returned Polysleep mattresses will be 100% donated to local charities. "
    • "Our customer support team coordinates each return on an individual basis. One of our partners organization will come and pick it up at a time that works best for you. "
    • No need to do anything. Our partners will come and pick it up as is.
    • "You don’t need to keep the mattress box. We use industrial machines to compress the mattress, so it won’t go back inside its package :) If you're feeling creative, it also makes a great robot costume or princess castle for your kids - take a photo and tag us #polysleep for a chance to be featured!"
    • For all Polysleep offers including free products, please bear in mind that trial periods still apply in the event of a product return. If you decide you'd like to return the products you've paid for (within your return policy window) but keep the free ones, their value will be deducted from your refund. Free products are not eligible for returns in exchange for refunds, or any other form of compensation.
    • No, you can’t flip your mattress as the Polysleep Mattress is designed with a top and a bottom side. However, as with all mattresses, if you sleep alone on one side or have an important weight difference with your partner, we do recommend that you rotate the mattress 180 degrees every 6 months.
    • Because accidents happen, our mattress cover is liquid-repellant. However, you can clean the cover with mild detergent. We don’t recommend machine washing it as it may shrink. You may not want to use a mattress protector as you need the mattress to breath.
    • Once Polysleep is out of the box, it won’t fit back inside the box. We use large industrial machines to compress the mattress, so it won’t go back into its original package.
    • You can sleep on your Polysleep Mattress right away after unpacking it from the box and removing the plastic.
    • When your Polysleep arrives at home, open the box, unpack the rolled mattress on your foundation or the floor next to your bed, remove the plastic using the cutting tool. Once the plastic is opened, the mattress will immediately start to grow back into its original shape and you can immediately sleep on it.

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